FAQs

WHAT ARE YOUR CANDLES MADE WITH?

We make our candles with Natural Soy Wax, Essential Oils, and Fragrance Oils.  

WHAT IS YOUR PROCESSING TIME?

Processing time takes up to 3 - 5 business days from your initial order date.

WHERE DO YOU SHIP FROM?

All candles are hand-poured in small batches and shipped from New York City.

DO YOU DO CUSTOM ORDERS?

Yes. We love custom orders. Drop us a line at support@thewickedscent.com

WHAT IS YOUR RETURN/EXCHANGE POLICY?

We are a small business that make these candles by hand in small batches. We cannot accept exchanges or returns at this time.

WHAT DO I DO IF MY CANDLE ARRIVED BROKEN? 

First of all, we are so sorry that this has happened. Despite every effort to keep your candle safe, glass sometimes breaks during shipment. But don't worry, it's an easy fix. Just EMAIL US a picture of your broken candle as well as a copy of your shipping confirmation if you have it (check your email) and we will ship you a brand new candle asap! 

HAVE ANY OTHER QUESTIONS?

Feel free to reach out to us at support@thewickedscent.com