Product Care

Natural | Clean | Safe | Sustainable

Candle Care

The First Burn:

  • The first burn is the most important. Allow your candle to create a full melt pool that reaches all sides of the candle before extinguishing. Not doing so will cause tunneling

Subsequent Burns:

  • Try to make a habit of letting the melt pool always reach the sides of the candle to ensure an even burn throughout the lifetime of the candle
  • It is recommended that you do not leave the candle burning for more than 3-4 hours a time

Trim Your Wicks:

  • Always trim your wicks to 1/4" before every burn so that the candle does not burn faster than it should

Fragrance Performance:

If your candle is not releasing a strong fragrance:

  • Move your candle to another location to avoid drafts from vents or fans
  • Single wick candles are meant to be used in smaller rooms to enhance fragrance performance. Double or triple wick candles work best in larger rooms.

Tunneling:

Tunneling is more apparent in the initial burn of the candle. Please burn your candle 2-3 times and make sure each burn time is in increments of 3-4 hours to allow wax to pool around the edges of the candle.

If tunneling is still apparent, proceed to burn in 3-4 increments until candle self-corrects.

Wick Issues or Self-Extinguishing Flame:

If flame is self-extinguishing, please wait until wick is cool then loosen the wick fibers by twisting the wick with your fingers and relight.